Companies structures can be very different. Depending on the industry, company size and budget, different systems are used to plan and organize the daily work. The two software solutions that are very often used in companies are the ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems. … Read More
CRM
Contacts Management
Ejada CRM organizes your contacts in meaningful groups so you can cater to their individual needs.
Pipeline Stages
Classify your targets into sales pipeline stages like Lead, Demonstration, Proposal, Negotiation, and Opportunity.
Leads and Opportunities
Ejada CRM helps you quantifying your prospects and identify customers that are most likely to convert.
Marketing Automation
Ejada CRM saves your employees time by defining email templates, customizable fields, and campaign management.
Multichannel Communications
Ejada comes with a built-in email client and a chat window. Receive calls directly from your system.
Campaigns
Create beautiful email campaigns and SMS marketing that inspire customers to convert.
Leads Generation
Ejada CRM creates Leads automatically from emails, web forms, and incomplete online orders.
Customer Portal
Your clients can log in to track the status of their tickets in Ejada Customer Portal.
Ticketing Management
Ejada lets you assign, prioritize and categorize tickets based on criteria like the client and business hours.
Collaboration
Ejada Helpdesk enables users to team up to discuss open tickets to reach optimum solutions.
Service Level Agreement
Manage your SLA and define response and resolution times to meet your obligations.
Assignment Rules
Set up assignment rules (Round Robin or Load Balancing) for automating assignments.